Questions we are Commonly Asked

Do you Have a Question?

If you have a query, but can't find the answer here, then please contact us and we will be happy to help.

What happens when I buy a Wedding KeepStake online?

When you have completed the online order form, you will receive an email confirming your purchase and the engraving details required. Please check these carefully and contact us immediately if there are any errors in the text. If we do not hear from you within 24 hours of your order receipt, we will assume the text is correct. Your unique wedding gift will then be engraved. The KeepStake can be presented in an organza bag. Please note gift bag type may vary from the pictures shown on the website. If you have requested that we complete the gift tag on your behalf, it will be handwritten for you. Your KeepStake will then be placed in a padded bag and posted first class to your requested delivery address.

How much text can I have on the Wedding KeepStake?

We can engrave any text in the English alphabet. Please have a look at our suggested text section for examples of inspiring wordings and engraved plaques. The maximum amount of text that will fit neatly onto the plaque is 250 characters including spaces over 5 lines. You don't need to use all of these characters, in our experience, less text can often look better. Where possible, we will emphasise the name or other key information by using slightly bigger or shaded text to make this stand out. For presentation purposes we colour the engraved letters with a black fluid to make them prominent for your gift recipient. This black colour fades to grey within a few days of outdoor use, however the engraving is obviously permanent and will stand the test of time. To keep your unique wedding gift legible, we recommend polishing the plaque 2 or 3 times a year with a beeswax furniture polish.

Can I choose any text?

Yes, in letters from the English alphabet, and within the limits of taste and decency.

What pictures can be added to the top of the plaque?

There are a number of images that can be added to the top of the plaque to complete this unique wedding gift. You can see pictures of the options available on the engraving information page. If you wish to add a picture, select your preferred option on the online order form. Of course, these images are entirely optional, if you prefer not to have a picture added to your plaque, simply select the no icon option on the order form.

What is on the Rear of a Plaque?

The back of the plaque is blank apart from care instructions, a small KeepStakes logo and website address. If you would rather not have the logo added to the plaque, please note your request in the "Special Requests" box.

How can I find out if there is a participating Garden Centre near my/my recipients home?

Simply visit the National Garden Gift Vouchers website. To find your nearest participating outlet simply click on the map of the UK.

Can you post the Wedding KeepStake directly to my chosen recipient?

Absolutely. We make no charge for this service and we will complete a gift card with your chosen message. Just check the gift option on the order form, add your message for the gift card in the box provided and complete both name and address sections on the order form. Your unique wedding gift will then be posted directly to your chosen recipients.

What are the dimensions of the KeepStakes garden plaque?

The plaque face itself measures 11cm by 8cm by 2mm depth. The whole product is 30cm length including tapered stake.

What is the plaque made of?

The plaques are made of aluminium which is anodised* to ensure the finished product is weatherproof and suitable for outdoor use. The engraving process cuts through the anodised protective coating, however it is very unlikely that weathering will cause any problems reading the text in years to come. We recommend your KeepStake is polished two to three times a year with beeswax furniture polish to keep it clean and legible.

How long can I expect a Wedding KeepStake to last in the garden?

Indefinitely. You want this unique wedding gift to stand the test of time, so we have researched our materials carefully. Products fabricated from the same material have been used in gardens for a long time without significant weathering. Each plaque is made from the highest quality metal and is professionally engraved with a personalised message. The engraved letters are coloured in black for presentation purposes and although the black colour fades with outdoor use, the engraving becomes more prominent as the plaque gets dirty over the years. You can buy a KeepStake with confidence that it will still look good in years to come.

*Aluminium is a reactive metal (more so than iron) and therefore one would expect it to naturally corrode more rapidly than it actually does. The reason it doesn't corrode is that it initially forms an oxide layer on the surface protecting the base metal underneath. KeepStakes are anodised which is a process forming a particularly structured and dense oxide layer which protects the underlying metal. This gives a long lasting weatherproof material ideal for outdoor use. Due to the garden plaques being laser cut from sheet metal, there can be some very faint surface scratches, however they are unlikely to be noticeable and simply reflect the expectations of an outdoor product.

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